“As LTE networks are deployed alongside 3G networks, the ability for multimode 3G/LTE mobile devices to connect to different network technologies will be an important part of providing the best possible mobile voice and data experience to consumers,” said Cristiano Amon, senior frailty president of product management, Qualcomm. “Qualcomm is committed to the successful deployment of LTE networks worldwide in conjunction with 3G networks, and the milestone we’ve achieved with Ericsson is another step towards making VoLTE engineering a commercial reality.”

SRVCC is the next logical step in the 4G LTE voice roadmap following the commercial launch of circuit-switched fallback technology (CSFB) on smartphones in 2011. CSFB allows a I wireless in the handset to dynamically switch from an LTE data connection to a 3G connection when the user needs to make or receive a call. Similarly, SRVCC support enables a single radio in the handset to execute a seamless handover of a voice call from an LTE network to a 3G network. Furthermore, SRVCC and CSFB allow both LTE and 3G network connections to be supported on a single chip, eliminating the need for smartphones to use separate LTE and 3G radios and modems. This allows OEMs to designing handsets with lower power consumption and component costs and a smaller size. Given that 3G networks will continue to be deployed in junction with LTE networks for quite some time, SRVCC and CSFB ar essential to provide a seamless voice experience to customers using LTE multimode handsets once VoLTE is commercially deployed. Qualcomm is committed to ensuring the best voice performance to users in LTE networks through industry-leading CSFB and SRVCC technologies.
]]> http://your-mobile-phone.net/qualcomm_and_ericsson_successfully_complete_voice_call_handover_from_lte_to_wcdma_using_srvcc_call_continuity.html/feed 0 http://your-mobile-phone.net/at_t_takes_top_spot_as_sprint_t_mobile_fall_in_mobile_phone_customer_service_survey.html http://your-mobile-phone.net/at_t_takes_top_spot_as_sprint_t_mobile_fall_in_mobile_phone_customer_service_survey.html#comments Thu, 02 Feb 2012 19:36:00 +0000 admin http://your-mobile-phone.net/?p=42522 AT&T took the lead in customer service quality in the last three months of 2011 as Sprint and T-Mobile lost ground, according to the latest study on phone-based customer service quality conducted by Vocal Laboratories Inc. (Vocalabs). In telephone interviews conducted immediately following a customer service call during the three months ending December 31, 2011, 69% of AT&T customers surveyed were “Very Satisfied” with the experience, up from 65% a class ago. Fifty-nine percent of Sprint customers gave the experience their top rating, down 12 points from the end of 2010; while T-Mobile posted a 17-point drop cloth to end 2011 at 48% “Very Satisfied.” Verizon was effectively unchanged at 60 satisfaction.

“Providing a consistently high gear-quality customer service experience requires ongoing commitment and focus throughout an organization,” said Peter Leppik, CEO of Vocalabs. “When companies get distracted, or focus on only one part of their customer experience or product portfolio, the overall customer experience can suffer. We will be watching Sprint and T-Mobile in 2012 to see if they can recover the ground lost in 2011.”

About This Research The National Customer Service Survey (NCSS) tracks customer service quality in several industries, using telephone interviews conducted with a customer immediately after a customer service experience. Statistics in this press release are based on 8,086 surveys completed between July 2009 and December 2011. The NCSS is underwritten and conducted by Vocalabs, independently of any of the companies covered.

“Xfinity Home brings digital home monitoring to a new level,” said Mitch Bowling, Senior Vice President and General Manager of New Businesses for Comcast Cable. “It comes with a range of broadband-based technologies that empower customers to stay better connected to their home virtually anytime, anywhere.”

Xfinity Home offers consumers the ability to create personalized settings that can do things like provide real-meter e-mail or text alerts when doors surface or close or when motion detectors report activeness occurring inside or outside of the home. In addition, the service comes with a tablet-like touch screen with a menu of widgets that allow access to the latest weather, news, traffic, and sports scores.

In plus to 24/7 master monitoring, Xfinity Home provides customers with the ability to:

- watch live streaming video of their home via video wireless video cameras; – access security controls remotely via a Web portal or the Xfinity Security app for the iPhone; – manage home utilities like digital thermostats and lights; – have more peace of psyche since both battery and cellular backup helps ensure customers remain fully protected even in the event of a power outage.

“We’re thrilled to introduce Xfinity Home to Denver consumers,” said Rich Jennings, regional vice prexy of Comcast’s Mile High Region. “This state-of-the-art product leverages the power and tractability of our fiber optic broadband network to bring a whole new level of innovation, choice and value to our customers.”

Today, Comcast is selling the Xfinity Home Preferred Package for as low as $39.95 per month. Xfinity Home customers will also be eligible to receive up to a 20 percent discount on their homeowners’ insurance. Visit www.xfinity.com/homesecurity for more information on pricing, equipment and additional features.

The service was first base unveiled in Houston in mid-2010 with the name Xfinity Home Security and is continuing to roll out into various markets in the U.S.

Reporting to AT&T Chairman and CEO Randall Stephenson are:

John Stankey, named to the newly created position of Group President & Chief Strategy Officer. Stankey, who has led nearly every major AT&T business unit during his 27-year career, will be responsible for developing the roadmap to maximize future growth opportunities, including corporate exploitation, addressing long-term wireless-capacity needs, cap allocation strategies and identifying the best strategic paths for low-growth and non-strategic assets.

Ralph de la Vega, named President and CEO of AT&T Mobility. de la Vega continues to lead AT&T’s largest outgrowth engine. He will focus on expanding the company’s industry leading smartphone position – a headstone growth platform to meet increasing client demand for everything mobile.

Andy Geisse, named Senior Executive Vice President-AT&T Business and Home Solutions. Geisse, an executive with 32-years of experience in AT&T’s business and consumer segments, will be responsible for service of process the business segment – from global enterprise customers to small businesses. Additionally, Geisse will lead the Home Solutions team focused on U-verse®, broadband and part services for AT&T’s 22-country local wireline trading operations.

John Donovan, named Senior Executive Vice President-AT&T Technology and Network Operations. Donovan, a recognized leader in the technology industry, volition be responsible for AT&T’s technology and network operations, including the nation’s fastest mobile broadband network.

“We have an outstanding group of the industry’s best technology executives focused on the biggest growth opportunities,” Stephenson said. “We’ll continue to deliver for our customers, owners and the communities we serve.”

Rogers was the first to launch an LTE network in Canada, starting in Ottawa last July, followed by Toronto, Montrйal and Vancouver in September. This year, Rogers will continue to expand the LTE mesh delivery the benefits of speed and the LTE experience to more Canadians across the country.

“We were proud to be first to bring the LTE network to Canadians,” said John Boynton, Rogers Executive Vice President and Chief Marketing Officer. “Today, we stretch over 11 million and we are continuing to expand. By the end of 2012 we volition two-bagger this with 20 one thousand thousand Canadians able to use LTE devices to download apps, stream HD videos and music or play on-line games, with no delays or buffering.”

Rogers was the first to launching LTE devices in Canada and continues to add to its line-up with the addition of the Samsung Galaxy Note™ in February. The all-in-one LTE tablet and smartphone hybrid has a 5.3-in HD Super AMOLED touchscreen display. Running on Android OS 2.3, the Samsung Galaxy Note™ is made of tough Gorilla Glass, has an “S Pen” stylus pen to take notes, and a 1.5GHz dual-core processor. With the eight megapixel photographic camera users can record 1080p HD videos, and since it runs on the LTE network they can upload videos to YouTube in seconds.

Other LTE devices that Rogers carries include two smartphones, the Rogers exclusive Samsung Galaxy S II LTE smartphone™ and the HTC Raider™ as well as Canada’s first LTE tablet, the Rogers exclusive, HTC Jetstream™. Rogers also offers its LTE Rocket stick™ (Sierra Wireless AirCard ® 313U) and the LTE Rocket mobile hotspot (Sierra Wireless AirCard® 754S), another Rogers first, allows customers to connect up to five laptops, gaming units, music players and more, at LTE speeds.

The national launching of the LTE network reinforces Rogers proud history of innovative firsts and commitment to investing in Canada’s digital future tense. Rogers was the first carrier in North America to launch a HSPA+ network and offers Canada’s only GSM network. Rogers was the first in the world to launch BlackBerry® devices; and the first in Canada to launch both Android products and the iPhone.

The CLEAR Spot Voyager gives users everything they need to create a personal hotspot for up to eight wi-fi-enabled devices, at the same time. The CLEAR Spot Voyager offers consumers a battery life greater than six hours*** and a compact form factor at 2.6 inches square. The CLEAR Hub Express provides users 4G internet and is the only piece of equipment needed to set up a 4G internet hotspot in a home or berth. With the device’s built-in wireless router, users have an instant wi-fi network with no set-up or installation required.

“Clearwire has been a leader in the adoption of the 4G personal hotspot and fixed modem categories since our first product launches in early 2009. We continue to exercise set the pace in the industry by offering innovative products that deliver high-speed 4G Internet service that is easy to set up and affordable,” said Dow Draper, senior vice president and general manager – CLEAR. “These devices offer today’s mobile and home users, and the millions of wi-fi products in use across the country, even broader access to CLEAR’s 4G take-it-with-you internet.”

Unlike service plans from traditional wireless carriers which cap data usage, CLEAR offers unlimited* 4G usage plans that do not require long-term service contracts. CLEAR offers unlimited* 4G coverage starting as first as $34.99/mo.** for either a home or mobile plan. CLEAR service is currently available in areas of the United States where approximately 130 million people live. A detailed correspondence of service availability can be found at www.clear.com/coverage.

The New CLEAR Mobile Hotspot and CLEAR Modem/Wireless Router

The CLEAR Spot Voyager is a personal mobile hotspot allowing users to easily and securely share unlimited* super-fasting Internet approach, anywhere CLEAR has reportage, simultaneously with up to eight wi-fi-enabled devices, including the iPad(R), iPhone(R), iPod(R) touch, laptops, smartphones, and portable gaming devices. The CLEAR Spot Voyager is manufactured by Infomark and costs $124.99 (plus tax and transport). The device is 2.6″ square, weighs only 2.1 ounces, and runs on a rechargeable battery that provides up to six hours of continuous use.*** The CLEAR Hub Express is a modem and wireless router in one, supporting wi-fi-enabled devices with coverage up to 150 feet away. The CLEAR Hub Express is manufactured by Gemtek, costs $99.99 (plus revenue enhancement and transport) and is 6.1″ x 9.3″ x 3.7″. The CLEAR Spot Voyager and CLEAR Hub Express both currently are available online at www.clear.com.

For more information about CLEAR, sojourn www.clear.com. Company information about Clearwire is available at www.clearwire.com.

In its net guidance disclosed on January 6, Samsung estimated fourth-quarter consolidated revenues would reach approximately 47 trillion won with consolidated operating profit of approximately 5.2 trillion North Korean won.

The fourth quarter results brought Samsung’s full year 2011 revenue to an all-time high of 165 trillion won, up 7 percent from the previous year. Net income registered 13.73 trillion won, down 15 percent compared with 2010, while operating profit was 16.25 trillion won, a 6-percentage on-year decline.

Highlighting the quarterly performance, the Telecommunications businesses reached record quarterly earnings of 17.82 trillion won, up 52 percent from the previous year, with growth mainly driven by strong sales of Samsung’s GALAXY S II and GALAXY Note. Operating profit for the businesses also hit a record 2.64 trillion won on-quarter.

“Despite intensified competition amid the global economic slowdown, our Telecommunications businesses continued to post solid earnings with an enhanced line-up of high-end smartphones, resulting in higher norm selling price (ASP). Moreover, improved profitability and earnings growth of our Set businesses, including smartphones and flat panel TVs led to our company’s strong earnings,” said Robert Yi, Senior Vice President and Head of Investor Relations.

Yi also attributed the solid performance to Samsung’s differentiated technology, cost competitiveness, targeted marketing activities and supply chain management (SCM) capabilities throughout all business units.

Samsung’s reinforced lineup of LED TVs, including premium models for advanced markets and region-specific models for emerging markets, has also improved quarter-on-quarter sales.

On the components business position, the Semiconductor Business saw demand for PC DRAM remain weak but growth of specialty products such as server and mobile DRAM was constant due to the rising requirement for smartphones and lozenge PCs. Although profitability for memory chips and LCD declined, rapid growth in system LSI and OLED panels was a promising signal for future outgrowth.

Capex to Reach 25 Trillion Won in 2012

In 2012, capital expenditure is prognosis to quantity to 25 trillion won, in which 15 1000000000000 North Korean won will be invested in the Semiconductor Business that consists of memory and system LSI. Of the total Capex planned for this year, 6.6 trillion won will be allocated for investment in the Display Panel (DP) segment, which encompasses LCD Business and subsidiary Samsung Mobile Display.

Last year, Samsung executed a total of 23 trillion won in investments, including 13 trillion won for Semiconductor Business and 6.4 trillion won for the DP segment. Capex for the fourth quarter was around 5.9 trillion won.

NAND Demand Strong Amid Mobile Market Growth

Samsung’s Semiconductor Business – including Memory and System LSI – posted consolidated operating profits of 2.31 trillion won in the fourth quarter. Revenue reached 9.17 trillion won, a 1-percent decrease year-on-year. For the full year 2011, the splintering unit registered 7.34 trillion North Korean won in operating profits on revenue of 36.99 trillion North Korean won.

The Semiconductor Business sustained profitability in the quarter, amid weak market demand, thanks to a mix of high-edge products such as servers and Solid State Drives (SSDs) and robust demand for NAND chips used in mobile devices such smartphones and tablet PCs.

Looking ahead, demand for PC DRAM is expected to remain sluggish in the first quarter due to static global market trends compounded by a recent disruption in the supply of hard disk drives. Demand for NAND flash chips is expected to remain solid with the freeing of new mobile devices to market, piece system LSI will see profits slip in the first base quarter, due to off-season market conditions.

For the year, Samsung plans to secure price competitiveness in the market through differentiated mobile and server DRAM products by expanding 30nm-class and below processes. In the case of NAND, the troupe volition focussing on securing profitability by consistently expanding 20nm-class processes. Investment in system LSI will be expanded to proactively respond to the rising demand for application processors and image sensors.

Shipments of Value-Adding Panels Rise

The Display Panel Business recorded an operating loss of 0.22 trillion won on revenue of 8.55 trillion won in the fourth quarter and a sales increase of 19 percent from a year ago on the back of peak seasonal demand.

For fiscal year 2011, the Display Panel Business posted a 0.75 1000000000000 won operating loss while posting 29.24 trillion North Korean won in revenue.

Despite concerns over a slowdown in sales and a sluggish European economy, demand remained steady during the traditionally high end-of-year season, including ‘Black Friday’ sales in North America, helping the TV panel market to post a 5-percent on-quarter increase. However, IT panel demand was negatively impacted due to the flooding in Thailand, declining on-quarter.

On the back of value-adding products such as LED and 3D TVS, Samsung outpaced market growth by achieving a more than 20 percentage increase in TV panel shipments compared to the previous quarter.

Looking ahead, weak seasonality is expected to dampen demand in the first quarter, while demand in 2012 is likely to remain stagnant on concerns over the global economy and oversupply. Samsung will looking at to secure growth in 2012 with a differentiated product mix, including tablet, 3D and LED television system panels, while strong demand for smartphone display panels is forecast to continue.

Smartphone Sales Remain Main Driver The Telecommunications businesses – including mobile communications and telecommunication systems – posted a record quarterly operating profit of 2.64 trillion won for the period. Fourth quarter revenue reached a record 17.82 trillion won compared with 11.75 trillion won for the same period of 2010.

The stellar carrying out has allowed Samsung to register full year 2011 operating profit of 8.27 trillion won, up 90 percent on-year. Total sales for fiscal year 2011 also hit an all-time yearly high of 55.53 trillion won, accounting for almost one-third of Samsung Electronics’ totality revenue for the year.

Samsung’s flagship GALAXY S II smartphone and its full lineup of high-end mobile devices, such as the GALAXY Note and the GALAXY Nexus, and entry-level models drove up revenue for the year by almost 40 percent compared with the previous year.

All told, shipments of Samsung smartphones rose by approximately 30 percent in the fourth after part, compared with the previous quarter.

For the global market lookout for this year, requirement for entry-level smartphones and lozenge PCs will step-up significantly, while the growth momentum for lineament phones is expected to stay static. Emerging markets and the spreading of LTE (Long-Term Evolution) radio telecommunications technology have also contributed to the growth of the smartphone market, which is expected to grow by more than 30 percent.

The Telecommunication System Business will further solidify its leadership in the wireless mesh market with the enlargement of the LTE service in Korea and North America.

Demand for LED TV to Continue

Samsung’s Digital Media & Appliances businesses, which encompass Visual Display, Digital Appliances, IT Solutions, and Digital Imaging, posted quarterly revenues of 16.96 1000000000000 won for the October to December period, up 4 percent year-on-year. The businesses registered an operating gain of 0.57 trillion won in the fourth quarter.

For the full year 2011, the Digital Media businesses’ combined revenue totaled 58.92 trillion, with operating gain up 229 percent on-year to 1.41 trillion won.

Sales of LED TVs grew strongly during the fourth quarter on traditionally high seasonal demand, achieving 40 percent outgrowth on-quarter. Against this, Samsung outperformed the market by focalisation on sales of premium models, shipping over 55 percentage more LED TVs compared to the previous after part.

In 2012, weak seasonality in the first quarter will see an on-quarter decrease in demand although overall market growth is expected for the year, driven by strong growth momentum in emerging markets. In developed markets, Samsung will leverage its premium LED television offerings to lift sales as LED TV sales rise to account for more than 60 percent of the global flat instrument panel TV market in 2012.

For the Digital Appliances market, although the global economic slowdown caused demand to contract for the quarter, Samsung achieved quarter-on-quarter sales growth in developed markets such as the U.S. and Europe. Looking ahead, low growth is expected in developed markets and increasing demand in emerging markets to slow. Samsung expects its diversified product mix, as well as increased operational efficiency, to enhance profitability.