“Providing a consistently high gear-quality customer service experience requires ongoing commitment and focus throughout an organization,” said Peter Leppik, CEO of Vocalabs. “When companies get distracted, or focus on only one part of their customer experience or product portfolio, the overall customer experience can suffer. We will be watching Sprint and T-Mobile in 2012 to see if they can recover the ground lost in 2011.”

About This Research The National Customer Service Survey (NCSS) tracks customer service quality in several industries, using telephone interviews conducted with a customer immediately after a customer service experience. Statistics in this press release are based on 8,086 surveys completed between July 2009 and December 2011. The NCSS is underwritten and conducted by Vocalabs, independently of any of the companies covered.

Dan Hesse, Sprint CEO, said, “Our progress deploying Network Vision enables Sprint to extend and evolve our 4G leadership and to improve the experience for 3G customers. Our next-generation network and cutting-edge device lineup, combined with the industry’s best pricing plans, give Sprint customers the best experience in radio.”

The company’s presentment today, which featured Hesse; Steve Elfman, president-Network Operations and Wholesale; Bob Azzi, senior vice prexy-Network; Fared Adib, vice president-Product Development; and Joseph Euteneuer, chief financial officer, highlighted the following:

* Sprint making significant progress on Network Vision deployment. Sprint reviewed progress to date in deploying Network Vision, including the rollout and successful testing and trialing of multimode technology, the launch of Sprint® Direct Connect® on the CDMA network and the new devices launching in the fourth quarter. As a result of the achiever and the progress made so far, the company is now targeting completion of Network Vision deployment by the end of 2013 – two years sooner than originally scheduled. * Sprint volition begin a rapid national rollout of LTE on its 1900MHz spectrum. Sprint plans to launching 4G LTE on its 1900MHz spectrum by midyear 2012 and complete the network build-out by the end of 2013. By the conclusion of 2013, Sprint’s 4G coverage footprint is expected to cover more than 250 million people.

Sprint expects to launch CDMA-LTE devices by mid-2012, with approximately 15 devices coming throughout the year – including handsets, tablets and data cards. Additionally, CDMA-WiMAX 4G devices, like the award-winning HTC EVOTM 4G, Samsung EpicTM 4G Touch and Nexus STM 4G, will continue to be sold throughout 2012.

* Sprint introduces spectrum-hosting business. Management described Sprint’s unique ability to server third-political party spectrum and how it’s made possible through the Network Vision multimode base stations. The spectrum-hosting opportunity capitalizes on Sprint’s Network Vision platform and uses its flexible, open technology architecture. Spectrum hosting is a new revenue opportunity for Sprint and a cost-effective way to amplification additional network capacity to bettor serve Sprint customers.

* Network Vision provides significant economic benefit to Sprint. Sprint reaffirmed the economic benefits associated with Network Vision. As declared last December, Network Vision is expected to cost an incremental $4 billion to $5 billion and deliver $10 billion to $11 billion in net economic value to the company between 2011 and 2017. Operating Income Before Depreciation and Amortization (OIBDA) margin is expected to improve 400 to 600 basis points or about 4 percent to 6 percent from current levels by 2014. The primary election components of value come from a broader footprint (reduced roaming costs), cell-site reduction, the liquidation of dual networks, backhaul efficiencies, reduced churn, more efficient use of capital and energy cost savings.

In parallel to the Network Vision initiative, Sprint also stated that it is pursuing improvements in its core operations that could resultant role in an additional 400 to 600 basis points or about 4 percent to 6 percent of OIBDA margin improvement by 2014.

Euteneuer said, “Network Vision creates a platform for growth and competitive advantage and delivers significant profitability upside potential. Over the long term, continued performance on Network Vision as wellspring as other improvements to our core operations are expected to resultant role in overall margin expansion, improved return on invested capital, and, ultimately, increased economic value for our shareholders.”

On the ads, the Droid Bionic stated as “coming soon”. The device has been delayed for 4 months now. Its set to launch on September, but some rumors suggest late August release.

[via AndroidCommunity]

The Optimus Black features a 4-inch 800 x 480-pixel solving NOVA blind, a 1GHz single-core processor, and a 5-megapixel camera. Sprint will also launch the Samsung M930. Check out the internal roadmap below.

[via BGR]

This summer Serve’s mobile wallet application will be made available in the Sprint Zone to Sprint customers using select Android-powered smartphones1. Sprint customers with these devices can find Sprint Zone, which also provides Sprint account information, recommends apps and more, as an ikon on their Sprint mobile device.

Serve is an easy-to-use digital payment platform that unifies online, offline and mobile payment options into a single account. Serve can be funded from a bank story, debit, credit or charge card, or by receiving money from another Serve account. Sprint customers who register and qualify for a Serve account will be able to manipulation their Serve board for making purchases at American Express participating merchants, paying their Sprint mobile bill, and in the future, for redeeming offers on goods and services. Across carriers, Serve supports Android and Apple iOS operating systems and will continue to be developed to support additional operating systems including Microsoft and RIM operating systems.

“Sprint is a forward thinking company that is constantly looking for new ways to simplify processes and provide the best solutions for its customers. Their decision to promote Serve in the Sprint Zone is a reflection of that philosophy and we are excited to move forward with this relationship,” said David Messenger, Executive Vice President, Enterprise Growth, American Express. “We believe that customers will benefit greatly from taking advantage of Serve’s functionality as a quick, user-friendly way for tackling the often tedious task of paying bills and making mobile payments.”

“Sprint is pleased to join with American Express to offer this convenient instrument for sending and receiving money to friends, paying bills and devising purchases online,” said Kevin McGinnis, vice president-Product Platforms, Sprint. “Our relationship with American Express is a great example of Sprint’s open enablement strategy. Sprint brings practical, easy-to-use apps and services to our customers from trusted brands like American Express.”

It features a 480×320 display, 1GHz MSM8655 central processor, WiMAX connectivity, a 3.1-megapixel, and a front-face camera. The SPH-D600 also packed with a rowing of physical Android navigation buttons and a sliding QWERTY keyboard. Even better, the handset tin operate on 4G.

[via PhoneDog]

To top it, Sprint will also waving your upgrade and shipping fees. The Echo will cost you $199.99 and after $100 instant rabbet with a two-days committal. Head over to Sprint’s website now.

[via Engadget]

Sprint customers with Total Equipment Protection will be able to approach the new application, beginning today, at www.dash.com/tribute, where they will benefit from the following features:

Locate doomed device by sounding an warning device on the smartphone even if in silent manner, doing a real meter locate via GPS engineering, or wake the smartphone’s localization history on a map via a Web Interface Remotely lock their smartphone Erase contacts in the address book on a doomed smartphone Backup, manage and restore contacts